You will notice on our "Client Set Up" Form that we ask for you to create a role for our us within the backend of BigCommerce.
Creating a separate user account for us ensures that your privacy and security is protected, whilst allowing us access to perform acceptance testing once the synchronization is complete.
Please follow the steps below to create a role for DSYNC.
The details you will be using for this new role (first name, last name, email) will be mentioned in the "Client Set Up" Form.
Adding User Accounts
Each user must have a valid email address they are able to check in order to confirm their account and create or reset their password. For security purposes, users create their own passwords — they cannot be preconfigured by the store owner or other users.
1. Go to Account Settings › Users.
2. Click the Create a User Account button.
3. In Email, enter the email address of the new user.
4. Select a User Role for the user. For more information, see User Roles and Permissions.
5. Save your changes.
Within minutes of creating the account, the new user will be sent an email message asking them to confirm their address and create a password. The subject line of this email confirmation is "Confirm your BigCommerce account". If they don't see the message in their inbox, they may need to check their spam or junk folders.
Instructions from BigCommerce